AiSensy

AiSensy is a WhatsApp marketing and engagement platform built on the official WhatsApp Business API. It covers broadcast campaigns, no-code chatbot flows, a shared live chat inbox, click-to-WhatsApp ads, WhatsApp forms, payments, and campaign analytics. Businesses use it to send approved template messages, automate replies, and move conversations toward a sale without leaving the WhatsApp channel.

Key Features

• Bulk broadcasts with approved templates, call-to-action buttons, carousels, and scheduling.
• No-code chatbot flows and an optional AI chat agent with a knowledge base.
• Shared multi-agent inbox with tags, routing rules, and manager monitoring.
• Click-to-WhatsApp ads manager for Facebook and Instagram campaigns.
• WhatsApp forms for lead capture and payment collection through supported providers.
• Real-time analytics for delivery, reads, replies, clicks, and campaign spend.
• Integrations with Shopify, WooCommerce, CRMs, and other tools through a marketplace.

Who is it for

• E-commerce and D2C brands that sell or support customers on WhatsApp.
• Growth marketers running broadcasts, retargeting, and click-to-WhatsApp ads.
• Support teams handling a shared WhatsApp inbox with multiple agents.
• Agencies managing WhatsApp campaigns for several clients.

What can you do with AiSensy

• Send a promotional broadcast to a segmented contact list.
• Build a chatbot flow for FAQs, lead capture, or order updates.
• Run click-to-WhatsApp ads and route the replies to agents.
• Collect payments or share a product catalog inside a chat.
• Track reads, clicks, and replies, then retarget the engaged contacts.
• Connect a store to send order and abandoned-cart notifications.

How does AiSensy work

1. Connect a WhatsApp Business number and complete the official API setup.
2. Import contacts and create message templates for Meta approval.
3. Build a broadcast, chatbot flow, or click-to-WhatsApp campaign.
4. Choose an audience, schedule the send, and launch it.
5. Monitor delivery and reply analytics, then route chats to agents.
6. Retarget engaged contacts or add the AI chat agent and other add-ons.

Pricing

AiSensy lists a Free Forever plan at $0, Basic at $45 per month, Pro at $99 per month, and Premium at $299 per month on its USD pricing page. The AI Chat Agent add-on is $50 per month for 1,000 AI messages, Chatbot Flows is $80 per month, and extra agent seats are $20 each per month. WhatsApp message charges are billed separately by country.

FAQ

Is there a free AiSensy plan?

Yes. The Free Forever plan includes the WhatsApp Business API, Blue Tick application support, and 1,000 free service messages per month, but broadcasts require a paid plan.

Do I need the official WhatsApp Business API?

AiSensy runs on the official WhatsApp Business API and handles procurement and onboarding for you, with no separate API setup fee on the free plan.

Can several agents use one WhatsApp number?

Yes. Paid plans include a shared inbox with multiple agent logins, chat routing, tags, and manager monitoring. Extra agent seats can be added for a monthly fee.

How are WhatsApp message costs billed?

AiSensy charges a platform subscription, while Meta charges per message by country and category. The first 1,000 service messages each month are free on every plan.

Does AiSensy support chatbots and AI replies?

Yes. You can build keyword and rule-based chatbot flows, and add the AI Chat Agent for natural-language replies with knowledge base answers and tool calling.

Which tools does AiSensy integrate with?

It offers Shopify and WooCommerce integrations, CRM and payment connectors through its marketplace, and API access for triggering template messages from your own systems.