Dialpad

Dialpad is an AI-native contact center and communications platform that connects voice, messaging, video, and AI agents in one system. It is organized around four products: Resolve for agentic AI, Support for contact centers, Sell for outbound sales, and Connect for team communications. Customer context follows the conversation across channels and into the tools a team already uses.

Key Features

• AI voice and digital agents that take actions across approved tools and escalate to people.
• Omnichannel contact center with routing, workforce management, and analytics.
• AI CSAT, live coaching, playbooks, recaps, scorecards, and transcription.
• Outbound sales tools with real-time coaching and automated follow-up.
• Business communications with voice, video, and messaging in one app.
• Integrations with Salesforce, Zendesk, Microsoft Teams, Google, HubSpot, and Zoho.
• Enterprise security, governance, and reliability controls.

Who is it for

• Customer support teams and contact centers handling voice and digital channels.
• Sales teams running outbound prospecting and follow-up.
• IT and operations teams consolidating communications tools.
• Enterprises that need governance and integrations across systems.

What can you do with Dialpad

• Automate routine support conversations with AI agents.
• Route calls and messages to the right human or AI agent.
• Coach agents with live guidance and review calls with AI recaps.
• Measure customer satisfaction and sentiment across interactions.
• Run outbound sequences with real-time coaching.
• Bring calls, meetings, and messages into one workspace.

How does Dialpad work

1. Talk to sales or start a trial for the product you need.
2. Choose Resolve, Support, Sell, or Connect and select a plan.
3. Connect phone numbers, channels, and the tools your team uses.
4. Configure routing, AI agents, playbooks, and permissions.
5. Deploy to agents and monitor conversations, quality, and outcomes.
6. Expand to more channels or teams as the rollout proves useful.

Pricing

Dialpad publishes per-user prices for Support, Sell, and Connect, while Resolve and Enterprise are quoted by sales. Support Essentials is $89 per user per month with annual billing or $109 monthly, Advanced is $119 or $145, and Premium is $149 or $179. Sell Essentials is $39 or $49, Advanced is $59 or $70, and Premium is $79 or $95. Connect Standard is $15 or $27, and Pro is $25 or $35.

FAQ

What is Dialpad Resolve?

Resolve is Dialpad's agentic AI product for voice and digital interactions. It lets teams design AI agents that take bounded actions across approved tools and hand off to human agents when needed.

Does Dialpad include a contact center?

Yes. Dialpad Support is an AI contact center with routing, analytics, workforce management, and AI features such as live coaching, recaps, and CSAT.

Can Dialpad work with my CRM?

Yes. Dialpad integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, Zoho, Front, and other tools so customer context stays connected.

Is there a free trial?

Dialpad offers a free trial and a demo request from its website. Trial length and plan availability can vary, so check the current offer before signing up.

How is Dialpad priced?

Resolve uses conversation-based credits with custom pricing, while Support, Sell, and Connect are sold on monthly or annual terms. Enterprise quotes are available.

Does Dialpad replace separate phone and messaging tools?

Dialpad Connect combines voice, video, and messaging in one app, and the platform adds contact center and sales products on the same system.