Otter.ai

Otter.ai is an AI meeting assistant that records, transcribes, and summarizes conversations, then makes the results searchable. It can join meetings automatically, capture audio from a desktop app or phone, and turn discussions into notes, action items, and follow-ups. The company calls the product a conversational knowledge engine because it connects meeting content to the tools where teams already work. A dedicated SDR agent extends the same approach to sales outreach. Otter serves individuals, teams, and enterprises, with dedicated offerings for sales, recruiting, education, and media, and it is available on the web, desktop, and mobile.

Key Features

• Automatic meeting capture through a desktop app, Chrome extension, mobile app, or an AI notetaker that joins calls.
• Live transcription with speaker recognition during meetings.
• Pre-call briefings with prior discussions, action items, and updates.
• Live-Assist coaching based on conversation history and playbooks.
• Otter AI Chat, which searches meetings and connected apps to answer questions or draft follow-ups.
• Summaries that capture decisions, action items, and insights, with automatic assignment.
• CRM sync for Salesforce and HubSpot, channels that group recordings by team or project, and integrations with Slack, Zoom, Google Meet, Notion, Jira, Asana, Google Docs, Dropbox, Glean, and Claude.

Who is it for

• Individuals who want notes and action items from their own meetings.
• Sales and recruiting teams that need call summaries and CRM updates.
• Education and media teams recording lectures, interviews, or production calls.
• Enterprises that require security, governance, and compliance controls.

What can you do with Otter.ai

• Record a meeting and get a live transcript with speakers labeled.
• Generate a summary with decisions and assigned action items.
• Search past conversations and ask questions across them.
• Send deal details and next steps to a CRM.
• Organize recordings by team, project, or topic in channels.
• Prepare for a call with a briefing on prior discussions, or support outbound sales with the SDR agent.

How does Otter.ai work

• Connect your calendar or start a recording from the desktop or mobile app.
• Let Otter join the meeting or capture audio locally.
• Review the live transcript and speaker labels as the meeting runs.
• Open the generated summary to see decisions and action items.
• Share the notes or sync them to connected tools such as a CRM.

Pricing

• Basic: free forever, with 300 monthly transcription minutes and up to 30 minutes per conversation.
• Pro: $16.99 per user per month, or $8.33 per user per month with annual billing.
• Business: $30 per user per month, or $19.99 per user per month with annual billing.
• Enterprise: custom pricing through sales.

FAQ

Does Otter join meetings automatically?

Yes. An AI notetaker can join scheduled calls, and Otter can also capture audio through its desktop app, Chrome extension, or mobile app.

How many transcription minutes does the free plan include?

The Basic plan includes 300 monthly transcription minutes, a 30-minute limit per conversation, and access to the 25 most recent conversations.

Can Otter update my CRM?

Yes. Otter can sync deal details and next steps to Salesforce and HubSpot on supported plans.

Can I ask questions about past meetings?

Yes. Otter AI Chat searches your meetings and connected apps to answer questions and draft follow-ups or reports.

Which meeting platforms does Otter support?

Otter lists integrations with Zoom, Google Meet, Microsoft Teams, and Slack, among other tools.

Does Otter offer enterprise security controls?

Yes. The Enterprise plan adds security, governance, and compliance controls, and pricing is available through sales.